Psychotherapy, also known as talk therapy, is a collaborative process between a registered therapist and a client that helps individuals, couples, or families address emotional, behavioral, and mental health challenges. It provides a safe, confidential, and supportive environment to explore thoughts, feelings, and experiences, develop coping strategies, improve relationships, and promote personal growth and overall well-being. Psychotherapy can help with a wide range of concerns, including anxiety, depression, trauma, stress, relationship issues, and more.

We accept all major credit cards, Visa debit, and e-transfer for convenient and secure payment.

Psychotherapy services are not covered by OHIP. However, many private insurance plans, including workplace benefits, often provide coverage for therapy. We recommend contacting your insurance provider directly to confirm your specific benefits and coverage details.

At this time, we do not offer direct billing. After your session payment, we provide a detailed invoice that can be submitted to your insurance provider for reimbursement.

We kindly request at least 24 hours’ notice for any session cancellations. Late cancellations or missed appointments prevent other clients from accessing essential psychotherapy services and will incur a late-cancellation fee equivalent to the full session rate.

Yes, the therapist has the ethical and legal obligations to keep everything discussed in session confidential between the therapist and client.
There are however some limitations to this confidentiality, the therapist has the ethical and legal obligation to release only relevant information if:

• There is clear and imminent risk of serious harm to themselves or others (i.e. suicide or homicide).
• The federal or provincial court of law orders the therapist to facilitate in an investigation or inspection or if information is subpoenaed by the court of law (i.e. court warrant to release information).
• The College of Registered Psychotherapists of Ontario requests access to certain information under the Regulated Health Professions Act, 1991.
• The client is unable to give consent or is unable to reasonably be a decision-maker, the therapist may contact a substitute decision-maker (i.e. relative). This may be the case when working with young children or individuals who are incapacitated.

Yes, Serenity Psychotherapy Clinic offers flexible sliding scale options to help make therapy more accessible. These options are considered on a case-by-case basis in consultation with our management team, allowing us to tailor support based on individual needs and circumstances. We encourage you to reach out to discuss your situation, and we will work with you to find a solution that supports your mental health journey.

Therapy can benefit anyone seeking support for their mental, emotional, or relational well-being. Individuals, couples, and families facing challenges such as anxiety, depression, stress, trauma, relationship difficulties, or life transitions can all find value in psychotherapy. Even those looking to grow personally, gain insight, improve communication, or enhance overall quality of life can benefit from a safe, supportive therapeutic environment.

The first intake consultation is a brief, 20-minute session designed to help you and your therapist get to know each other. You can expect to discuss your reasons for seeking therapy, your goals, and any concerns or challenges you’re currently facing. This session also gives you the opportunity to ask questions, learn about the therapy process, and determine if the approach feels like the right fit for you. It’s a relaxed, no-pressure way to begin your journey toward growth, healing, and improved mental well-being.

In therapy, you can expect a safe, confidential, and non-judgmental space where you can openly explore your thoughts, feelings, and experiences. Your therapist will work with you to understand your unique challenges, set personal goals, and develop strategies for growth, healing, and improved well-being. Sessions are collaborative and tailored to your needs, helping you gain insight, build resilience, and create meaningful, lasting change in your life.

We offer psychotherapy sessions both virtually, as well as in-person at our office located conveniently in Streetsville, Mississauga.

Preparing for a therapy session is simple but important. Choose a quiet, private space where you can speak freely without interruptions. If your session is online, check that your internet connection is stable and your device is charged. Take a few moments to reflect on what you’d like to discuss or goals you want to work on, and consider having a light snack or beverage to stay comfortable. Most importantly, come with an open mind and a willingness to engage in the process—your openness is the key to making therapy effective.

The length of therapy varies depending on your goals and needs. Some clients find progress in a few sessions, while others benefit from ongoing weekly sessions over several months. Your therapist will work with you to create a personalized plan to achieve lasting growth and emotional well-being.

The number of sessions depends on your unique situation and therapeutic goals. While some concerns can be addressed in short-term therapy, others, such as trauma or complex mental health challenges, may require longer-term support. Your therapist will regularly review progress and adjust the plan as needed.

Psychotherapy can support a wide range of concerns, including anxiety, depression, trauma, stress, relationship difficulties, grief, low self-esteem, anger management, and personal growth. Therapy provides a safe, structured environment to explore emotions, develop coping strategies, and improve overall mental health.

Psychologists, counselors, and psychotherapists all support mental health, but their training and approach differ. Psychotherapists focus on talk therapy and behavioral interventions, counselors often provide guidance and support for specific issues, and psychologists have advanced training in assessment, testing, and clinical interventions. We provide professional psychotherapy tailored to your needs.

It’s normal to feel hesitant about discussing sensitive topics. In therapy, you set the pace, and your therapist creates a safe, supportive environment. Over time, clients often feel more comfortable exploring difficult issues, gaining insight, and making meaningful changes.

Appointments can be booked online through our website or by contacting our clinic directly via phone or email. We offer flexible scheduling for in-person and virtual sessions to accommodate your needs.

While therapists provide support during sessions, they are not available for 24/7 emergencies. In case of a mental health crisis, we recommend contacting local crisis services, such as 911, Talk Suicide Crisis Line, or going to the nearest emergency department.

Progress is measured collaboratively through goal-setting, feedback, and reflection. Therapists track emotional, behavioral, and relational improvements over time, adjusting interventions as needed to ensure meaningful, lasting results in mental health and well-being.

Yes. Depending on your goals, therapy can include couples or family sessions to improve communication, strengthen relationships, and resolve conflicts. Collaborative therapy supports healthier interactions and deeper emotional understanding.

Therapy is most effective when clients feel safe, heard, and engaged in the process. Building a strong therapeutic alliance, setting clear goals, and using evidence-based strategies helps individuals, couples, and families achieve emotional healing, resilience, and personal growth.

Absolutely. Therapy provides strategies to manage workplace stress, improve coping skills, set boundaries, and enhance overall mental well-being. It can also support career-related challenges such as conflict resolution, burnout, and work-life balance.

Yes. Psychotherapy offers a safe space to process grief, loss, or major life changes such as relocation, career transitions, or divorce. Therapy helps clients navigate emotions, build resilience, and find meaning and stability during challenging times.

In the event of a mental health crisis, please contact emergency services immediately by dialing 911, or reach out to crisis support lines such as the Talk Suicide Crisis Line. Therapy sessions are not intended for emergency intervention, but your therapist can provide guidance on appropriate resources

Yes. If your needs require medical evaluation, medication management, or specialized care, we can provide referrals to psychiatrists, physicians, or other mental health professionals to ensure comprehensive support for your well-being.